Frequently Asked Questions
Everything you need to know about your KITSCH beauty essentials.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping within the US usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy for beauty accessories?
We offer a 30-day return policy for most items. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging for hygiene reasons.
Are KITSCH satin pillowcases machine washable?
Yes! To maintain the quality of the fabric, we recommend washing your satin pillowcases on a cold, gentle cycle and hanging them to dry. Avoid using bleach or harsh detergents.
Do you offer international shipping?
Yes, we ship KITSCH products worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer upon delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer Shop Pay installments for flexible payment options.
Are your hair products suitable for all hair types?
Absolutely. Our heatless rollers, microfiber towels, and hair accessories are designed to be gentle and effective for all hair textures, from fine and straight to thick and curly.